Guarantee and returns

How can I send my order back?

Before going ahead with any return make sure that your order complies with the following conditions:

- The product must not have been used.

- The product must be sent back, carriage prepaid by the customer, in the same condition in which it was delivered. If you no longer have the original packaging you must replace it with packaging of the same dimensions and capacity.

- The product will have to arrive back at our warehouse within 15 days of the date on which the order was originally delivered.

If these conditions are met, Balneo will return to you the cost paid for the merchandise, minus original delivery costs. If it is a case of a manufacturing or quality defect attributable to Balneo Spa, the full price of your invoice will be returned to you within 10 working days.

The cost of returning the goods will always be met by the customer. Balneo Elements will not accept carriage forward deliveries.

It is only possible to return products that have been purchased from the Balneo Spa E-Shop

Download the return form here.

Is it possible to change the size or model of the order I have received?

Our aim is to ensure that every customer is completely satisfied. If for any reason (size, colour...) you are not satisfied with your order when you receive it you have 15 days in which to return.

Before going ahead with any return make sure that your order complies with the following conditions:

- The product must not have been used.

- The product must be sent back, carriage prepaid by the customer, in the same condition in which it was delivered. If you no longer have the original packaging you must replace it with packaging of the same dimensions and capacity.

- The product will have to arrive back at our warehouse within 15 days of the date on which the order was originally delivered.

It is only possible to return products that have been purchased from the Balneo Spa E-Shop

If it's a change of colour, size or model, you need to return the product and make a new purchase online.

Note: Balneo Spa attempts to show the colours of the garments in a way that is as close to the reality as possible. Nevertheless these colours may be subject to variations, depending on the affects of the lighting or the quality of the photography, your computer screen or other factors beyond our control. If you have any doubts regarding the colour of any of our models please contact us.

What guarantee do products purchased at the Balneo Spa E-Shop have?

All of our garments are guaranteed against manufacturing defects for 3 months.

We have an after sales service that will resolve any problem you may have with our articles or deliveries and through which we can attend to our customers rapidly and effectively. Contact: eshop@balneospauniforms.com

The Balneo Elements garments guarantee excludes replacement in the following cases:

- Deterioration of the garment due to incorrect use
- Deterioration of the garment due to aggressive product stains (such as bleach, dyes...)
- Deterioration of the garment due to washing with inappropriate detergents.
- Deterioration of the garment due to washing at higher than recommended temperatures.

The Balneo Spa products guarantee will compensate for any inconvenience caused to the customer by either delivering a new garment free of charge or returning the purchase price.